Privacy Policy
Effective Date: September 8, 2026
1. Introduction
CareRunners respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, request a service, purchase a membership, or communicate with us.
CareRunners provides local pickup, shopping, delivery, and courier services in DeFuniak Springs and surrounding Walton County communities.
2. Information We Collect
We may collect information you provide directly, including your name, phone number, email address, pickup and delivery addresses, service requests, shopping lists, delivery instructions, membership information, and communications with us.
If you purchase a membership or make a payment, payment information is processed through the payment services used by our website. CareRunners does not need your full payment-card details to coordinate a delivery.
We may also receive technical information collected through the website, such as device information, browser information, and website usage data, depending on the website features and privacy settings in use.
3. How We Use Information
We use information to respond to inquiries, confirm and complete service requests, communicate about orders, calculate pricing, manage memberships, process payments, provide customer support, maintain business records, and improve our services.
We may use contact information to send service-related messages, such as order confirmations, scheduling updates, or membership notices. Marketing communications, if offered, will be handled according to applicable law and the choices available to you.
4. Sharing Information
We may share information with drivers or service providers when reasonably necessary to complete a requested service. For example, a driver may need a customer’s name, delivery address, phone number, and relevant delivery instructions.
We may also share information with website, payment, and other service providers that help operate our business, or when required by law.
We do not sell customer personal information to data brokers.
5. Prescription and Sensitive Information
CareRunners may assist with eligible prescription pickups, subject to pharmacy authorization and applicable law. Customers should provide only the information necessary to coordinate the pickup.
Please do not submit medical histories, diagnoses, Social Security numbers, or other unnecessary sensitive information through general website forms.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, understand usage, and provide features offered through Wix or other enabled services.
The types of cookies and available privacy choices may depend on the website features and settings in use. Where required, visitors will be provided with applicable cookie notices or consent choices.
7. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, and comply with applicable legal obligations. Retention periods may vary depending on the type of information and the purpose for which it is held.
8. Data Security
We take reasonable steps to protect personal information and limit access to information needed for business operations. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
9. Your Choices and Requests
You may contact CareRunners to request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and legitimate business recordkeeping requirements.
You may also contact us about marketing preferences or privacy questions.
10. Third-Party Services
Our website may use third-party services for website hosting, payments, memberships, forms, and other business functions. Those providers may process information according to their own privacy policies and applicable agreements.
CareRunners is not responsible for the privacy practices of unrelated third-party websites that customers choose to visit.
11. Children’s Privacy
Our services are intended for adults and households arranging delivery services. We do not knowingly collect personal information directly from children under 13 through our website. If you believe a child has provided personal information, please contact us.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
For privacy questions or requests, contact CareRunners:
Phone: (850) 328-2180
Email: info@mycarerunners.com
Service Area: DeFuniak Springs and surrounding Walton County communities.
Please review our Terms of Service for information about service rules, pricing, memberships, and cancellations.
SMS Communications and Consent
CareRunners LLC may collect your name, phone number, email address, service request details, delivery information, and SMS consent preferences when you submit a service request or otherwise communicate with us.
We use this information to provide and manage CareRunners services, prepare quotes, confirm service requests, coordinate deliveries and errands, send service-related updates, respond to customer support requests, communicate with drivers, and maintain business records.
If you opt in to SMS communications, CareRunners LLC may send you service-related text messages such as quote notifications, order confirmations, delivery updates, scheduling information, customer support messages, and other operational communications related to your requested services. Message frequency varies. Message and data rates may apply. You may reply STOP to opt out or HELP for assistance.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
We may share information with service providers that help us operate CareRunners, such as payment, communications, delivery, or technology providers, only as necessary to provide our services or comply with legal obligations.
